Frequently Asked Questions
Everything you need to know about purchasing, shipping, and storing Thatcher's Wine.
How do you ensure the quality and provenance of your wines?
Every bottle in our collection is rigorously inspected for authenticity, fill level, and cork integrity. We source directly from reputable estates and private cellars with documented temperature-controlled storage history.
What are your shipping and weather-hold policies?
To protect your investment, we offer climate-controlled shipping. During periods of extreme heat or cold, we provide complimentary storage in our temperature-controlled warehouse until weather conditions are safe for transit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What is your return policy for corked or damaged bottles?
Due to the nature of vintage wine, we cannot guarantee the drinkability of every bottle. However, if a bottle is damaged during transit or if there is a significant discrepancy in the listing, please contact us within 48 hours of delivery.
Can I pick up my order in person?
Local pickup is available at our warehouse by appointment only. Please select the 'Local Pickup' option at checkout, and our team will contact you to schedule a convenient time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and bank wire transfers for high-value transactions.